Frequently Asked Questions

Q: Why won’t my garage door close?

A: Photo eyes out of alignment or blocked.
Garage door

Q: Why won’t my garage door open?

A: Probably a broken spring or a stripped gear in the opener motor.

Q: Why can’t I open my garage door manually?

A: Probably a broken spring.

Q: Why does my garage door seem stuck shut and jump the first time its opened each day?

A: Check the vinyl trim for a sticky substance.

Q: I have two garage door remotes and only one works now.

A: Probably a dead battery in the remote.

dirty garage door sensor

Q: All of a sudden, none of my garage door remotes or keypad works.

A: Wall button is set to “lock mode”.

Q: Why do I hear a motor running in my garage door opener, but I don’t see the chain moving?

A: Stripped gear.