Is Your Spring Broken?
If your garage door won’t open: Disconnect the door from your opener and try to lift it manually. (Pull the red handle hanging from a red string.) If you can’t lift the door, you probably have a broken spring. CAUTION! If the opener lifted the door only 6 inches or so, be sure your toes are not under the door when you release it from the opener. If the spring is broken, the door will fall closed very quickly. Look at the coil spring above the door on a shaft or along either side of the overhead tracks. If you see an opening or break in the coil or have a spring hanging down, you have a broken spring. Measure the height and width of your door and call us for a competitive price and an appointment. If your spring is not broken, the problem may be in your opener.
If your garage door won’t open: If you can open and close your door manually, but not with the opener, try pushing the wall button for your opener. Do you hear a motor running but don’t see the chain or screw drive moving? You may have a stripped gear or screw carriage. Look at the brand name of the opener and call us for a price and an appointment.
If your garage door won’t close: If you can open and close your door manually, but not with the opener, try holding the wall button down. If the door closes, your photo eyes are probably out of alignment or blocked. Photo eyes look like little cameras mounted at the base of the garage door tracks on both sides. They must be pointing directly at each other. Try to clean them and align them. You could save yourself a service call! If it still won’t work, call us for a price and an appointment.
If your garage door is off track or crooked in the opening: Don’t touch it. Unplug the opener so no one else can accidentally make it worse. Call us for an appointment. We can usually get to you the same day you call.